CUSTOMER SUPPORT
The Fischer Medical Technologies Customer Support Team is here to answer your questions about our products, provide you with quotes, receive orders on new equipment, and arrange for service on our products that you already own. A loaner program is available so that your facility doesn't experience any downtime while your equipment is being serviced. All Quotations and Sales are accompanied with printed documentation and a copy of all applicable Terms and Conditions related to warranty, shipping, returns and late fees on loaner equipment.
You can find out more about each area of support by clicking the links highlighted here. Or, you can
Contact Us by telephone or e-mail.
Quotation
The first step in initiating a purchase is to obtain a quotation. To submit a Request for Quotation (RFQ), simply click on the link below, fill out the fields indicated, and click the "Submit" button. You will be contacted by a Customer Support team representative to gather all the information necessary prior to preparing the quotation for the purchase you are considering.
You will receive a printed Sales Quotation based on the information gathered in the step above, as well as a copy of Terms and Conditions applicable to all sales and service transactions.
Place an order
The printed Sales Quotation you requested from Fischer Medical Technologies will include a Quotation Number, which should be referenced on the Purchase Order you submit when placing an order for the related equipment, service or part. When submitting a Purchase Order, also be sure to include the Quantity, Item Description, FMT Part No., and shipping method and cost (refer to Terms and Conditions). Purchase Orders can be mailed or faxed to:
Fischer Medical Technologies
325 Interlocken Parkway, Building C
Broomfield, CO 80021
Fax: 303-920-0836
To ensure the warranty on all purchases, please read the applicable Terms and Conditions.
Requesting Service
Fischer Medical Technologies services and provides replacement parts for its products*. The process is initiated by submitting a Request for Quotation. You will be contacted by a Customer Support team representative to gather the necessary information and arrange for shipping. Customer Support will also help to coordinate the delivery and return of loaner equipment, if the situation requires it. You will be provided with a copy of the Terms and Conditions applicable to all transactions.
* The Bloom DTU-215A is obsolete, and Fischer Medical Technologies no longer services these machines.